Policies & Procedures

SHOWTECHNIX Privacy Policy

SHOWTECHNIX regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all SHOWTECHNIX users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact us at 1800 525 251

Collection of Information

In order to use the SHOWTECHNIX website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by SHOWTECHNIX is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from SHOWTECHNIX customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at [email protected]

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected]


If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Credit card purchases will incur a 3.5% surcharge.


SHOWTECHNIX uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at [email protected]

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

SHOWTECHNIX may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service

These third parties are prohibited from using your personally identifiable information for any other purpose.

SHOWTECHNIX does not share any information with third parties for any unknown or unrelated uses.


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.


Links on the SHOWTECHNIX site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.SHOWTECHNIX.com.au

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

SHOWTECHNIX Security Policy

SHOWTECHNIX uses the eWay Payment Gateway for its online credit card transactions. eWay processes online credit card transactions for thousands of merchants worldwide, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWay gateway are secured payments.

– Payments are fully automated with an immediate response.

– Your complete credit card number cannot be viewed by SHOWTECHNIX or any outside party.

– All transactions are performed under 128 Bit SSL Certificate.

– All transaction data is encrypted for storage within eWay’s bank-grade data centre, further protecting your credit card data.

– eWay at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by SHOWTECHNIX.

For more information about eWay and online credit card payments, please visit eWay.

SHOWTECHNIX Delivery Policy

After ordering online, you will receive an email confirmation from SHOWTECHNIX containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods within a reasonable timeframe;  however if goods are unavailable delivery will take a little longer.

Shipping is via standard courier or freight logistics company. Normal shipping time frames are 2 – 5 days. Some larger or bulky items may require a longer delivery timeframe that may be up to 60 days and we will advise as such before finalising your order.

If you wish to query a delivery please contact us at [email protected]

SHOWTECHNIX Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at [email protected] within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, custom or special orders or if any attempt has been made to alter the product or if they have been dropped or broken. Goods returned may attract a 15% re stocking fee.

All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit,  therefore advise you take out shipment registration of insurance with your postal carrier. SHOWTECHNIX will not be responsible or parcels lost or damaged in transit if you choose not to insure.

If the event of any product defects and or faults, SHOWTECHNIX will refund the purchase amount and any costs associated with the return of the items in question.

Although we do our best to ensure the prices stated are accurate, errors do occur. Where this occurs we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase. If we cancel your purchase because of incorrect pricing, we will refund any payment made by you within a reasonable period of time.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you have any enquiries regarding this document and the payment services offered by SHOWTECHNIX please contact us [email protected]